Shipping policy

Order Fulfillment 

Orders will be fulfilled as placed, with the attributes selected and paid for by the customer. Some items offer upgradeable features that require up-charges (light-bearing, Kydex color/pattern, clip options, etc.) These up-charges often create separate line items in the cart, which MUST be included during checkout. Any up-charge line items not included at checkout will be assumed as intentionally removed, and will not be applied to the fulfilled item.

Boondox Defense can only produce holsters in the configurations listed on the drop-down menus for each individual product. Orders with special customer notes will be accommodated to the best of our ability; but ultimately Boondox Defense will fulfill the order in the configuration selected.

Due to the custom nature of our products as well as fluctuations in industry demand, most items are only put into production AFTER the customer places the order. Time to shipment from the time an order is placed is contingent upon the current volume of existing orders. Boondox Defense does not expressly guarantee lead times; however, we do try our best to ship orders within 1 to 3 weeks. Again, this is not guaranteed.

Shipping Policy (Domestic)

Shipping is charged for all domestic and international orders. Boondox Defense offers FedEx 2-day shipping for all regular domestic shipments. This shipping takes place after the production lead-time. Orders qualifying for free shipping, $250 or more in the subtotal, will typically be shipped via USPS Priority Mail. We do not control shipping rates, and as such, they are subject to change without notice. The buyer assumes sole responsibility for ensuring that the products they order are legal, and in accordance with their state/local laws.

Boondox Defense will do everything within our control to ensure prompt delivery, but we will not be held responsible for postal or delivery services outside of our control. If you have any questions about this, please contact us before placing your order. Shipping rates shown via the online ordering system are not controlled by Boondox Defense and are subject to change depending on the fulfilment service (i.e., USPS, UPS, FedEx, etc.).

If we have any questions regarding an online order, the customer will be notified via email. If there is no response, we will hold the order for 2 weeks; after which, we reserve the right to cancel the order without any further notice.

Once orders ship, you will receive an email notification with the tracking information to the email you provided at checkout. Note: Occasionally these notifications are flagged as spam/junk by your email provider since they are sent from an automated fulfilment server. If you are expecting a shipment from us, please check your spam/junk folders before contacting us.

Shipping Policy (International)

International orders are shipped via FedEx. The customer is responsible for all shipping charges, customs, duties, taxes, or other fees in their host country. The customer is also responsible for ensuring that the products they order are legal in their host country. Boondox Defense is not responsible for any items confiscated by your government, customs, or other government agencies. Boondox Defense reserves the right to make changes in shipping method if we feel that it will better benefit the customer. As with all orders, the customer will be notified by email of the shipping status and tracking number for their order.

Boondox Defense will do everything within our control to ensure prompt delivery, but we will not be held responsible for postal or delivery services outside of our control. If you have any questions about this, please contact us before placing your order. Shipping rates shown via the online ordering system are not controlled by Boondox Defense and are subject to change depending on the fulfilment service (i.e., USPS, UPS, FedEx, etc.).

If we have any questions regarding an online order, the customer will be notified via email. If there is no response, we will hold the order for 2 weeks; after which, we reserve the right to cancel the order without any further notice.

Once orders ship, you will receive an email notification with the tracking information to the email you provided at checkout. Note: Occasionally these notifications are flagged as spam/junk by your email provider since they are sent from an automated fulfilment server. If you are expecting a shipment from us, please check your spam/junk folders before contacting us.

Shipping Policy (Government or APO Addresses)

All shipments to APO and PO boxes will be shipped via USPS Priority Mail; FedEx does not support or deliver to government post offices, therefore, even if FedEx is selected and paid for at checkout, the order will be shipped via USPS.

Boondox Defense will do everything within our control to ensure prompt delivery, but we will not be held responsible for postal or delivery services outside of our control. If you have any questions about this, please contact us before placing your order. Shipping rates shown via the online ordering system are not controlled by Boondox Defense and are subject to change depending on the fulfilment service (i.e., USPS, UPS, FedEx, etc.).

If we have any questions regarding an online order, the customer will be notified via email. If there is no response, we will hold the order for 2 weeks; after which, we reserve the right to cancel the order without any further notice.

Once orders ship, you will receive an email notification with the tracking information to the email you provided at checkout. Note: Occasionally these notifications are flagged as spam/junk by your email provider since they are sent from an automated fulfilment server. If you are expecting a shipment from us, please check your spam/junk folders before contacting us.

Missing/Stolen Packages

If your order’s shipping tracker shows the order was delivered but you did not receive the package, please contact Boondox Defense's customer service via email. We will supply you with a Proof of Delivery form which can then be used (by the customer) to initiate a claim through the currier. Boondox Defense is not responsible for initiating this claim and it is the responsibility of the customer. In our experience, FedEx is very helpful in finding lost or stolen packages.